SHIPPING & RETURNS
Shipping Policy
Due to Covid19 flight restrictions and global logistical issues, please anticipate occasional mail delays when ordering***
*Our EMS shipper here can send to the following destinations:
COVID-19 UPDATE: Check Live Shipping Page for places EMS will ship to.
**All other destination countries are now fully open and will be shipped with Registered Airmail (RR Mail), still a great service but takes about a month longer than EMS to be delivered. (Currently suspended- limited international mail service due to Covid)
***Products may be dispatched in several parcels in padded envelopes using a discreet format, and/or stealth packaging from several AO operations in 2 different countries. Anabolic Oz ensures that all packages are shipped with maximum discretion and are prepared with the utmost care and precaution, specifically to minimize parcel seizure and detection rates.
Anabolic Oz takes great care to ensure the highest possibility of successful delivery of your packages, and as such Anabolic Oz prefers to use International Express Mail Service (EMS) as the delivery courier of choice, however other methods like RR registered mail will be used where EMS is unavailable.
All orders are packed and shipped out of the Indian Ocean. Anbolicoz guarantees Delivery we have never had a issue with deliveries or the method we use all customers are very happy reassuring clients.
Return & Exchange Policy
For product safety reasons, we cannot accept returns or exchanges (you wouldn't want us shipping you someone else's returned stuff).
REFUNDS:
Once your order has been shipped, we do not refund.
If your parcel is seized by customs, we do not refund - we resend 1 time when you send us a photo of the seizure letter.
If a refund is inevitable, we can only refund via BTC or store credit. No exceptions.
For information on re-sends, see delivery problems.
Damaged Items / Parcel
Anabolic Oz will not replace damaged/broken products. Contact your postal courier to see if you can claim EMS insurance.
Seized Parcel or Seized Items
Parcel completely or partially seized by customs? Here's what to do:
· Case 1: You only receive a seizure letter.
Send us a photo of your customs seizure letter.
· Case 2: You receive the parcel, but some or all contents removed with seizure letter inside.
Send us photos of your customs seizure letter, inside and outside of the parcel, and any customs markings present.
**We will reach out to your country's customs enforcement to validate the authenticity of the seizure letter. No personal information will be disseminated during this process. Assuming it's real (we've seen several fake/photoshopped attempts over the years), a resend will be shipped out to you within 7 working days.
Resend Policy Limitation:
Resends will only be granted for orders placed via EMS and RR mail with proof of seizure.
ONLY ONE RESEND PER PARCEL.
Resend Policy
Resend Policy Limitation:
Resends will only be granted for orders placed via EMS and RR mail with proof of seizure.
ONLY ONE RESEND PER PARCEL -.
The "One free seizure re-send policy" requires ALL of the following conditions met:
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Order was shipped with RR Registered Mail
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Order was shipped using EMS. See list of EMS-eligible destinations.
Seized Parcel Insurance is VOID if any of the following conditions apply:
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The customer did not ship their order via EMS/ RR.
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The customer can’t or wont provide a seizure notice or inspection letter from their customs office.
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Items were lost or damaged in transit – this is the responsibility of the postal service.
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You declined to sign for a parcel, pick up a parcel waiting for collection at your local postal depot, used a fake name or address and can’t collect it form the relevant postal depot.
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The item/s are resend/replacement for a seized item/s.
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Customer chose to have the products properly labelled instead of stealth packaging.
Free resends will not include promotional / freebie / sample products.
Damaged Items / Parcel
Anabolic Oz will not replace damaged/broken products. Contact your postal courier to see if you can claim EMS insurance.
Damaged Items / Parcel
Anabolic Oz will not replace damaged/broken products. Contact your postal courier to see if you can claim EMS insurance.